1. Introduction
KOTANORA LTD (“we”, “us”) is preparing to offer digital 3D avatars and assets for virtual reality platforms. This Privacy Policy describes how we intend to collect, use, and protect personal information once we begin operations and sales. This policy will be updated when our services become active.
2. Information We May Collect
Once we start selling products, we expect to collect only the minimum information necessary to provide our services, including:
- Contact information you voluntarily provide (such as email address or Discord username) when contacting us or placing an order.
- Basic order information required to deliver digital products and provide support.
- Communications you send us for customer support purposes.
Payment processing will be handled by third-party marketplaces and payment providers. We will not directly collect or store payment card details.
3. How We Will Use Your Information
We plan to use personal data for the following purposes:
- To process and deliver digital products to customers.
- To provide customer support and respond to inquiries.
- To send important updates related to purchased products (e.g. fixes or major updates).
- To comply with legal and accounting obligations.
4. Legal Basis for Processing (UK GDPR)
Once operations begin, we will process personal data on the basis of:
- Performance of a contract (to deliver the digital product you purchased).
- Legitimate interests (to provide support and improve our service).
- Legal obligations (accounting and tax requirements in the United Kingdom).
5. Sharing of Information
We do not sell personal data. When sales begin, limited information may be shared with:
- Third-party platforms that process payments and host our products (under their own privacy policies).
- Service providers who assist us with hosting, email delivery, or customer support (bound by confidentiality agreements).
6. Data Retention
We will retain personal data only for as long as necessary to fulfill the purposes described above and to comply with legal requirements (such as tax record-keeping obligations in the UK).
7. Your Rights
Under UK data protection law, you will have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us at support@kotanora.com. We will respond in accordance with applicable data protection laws.
8. Updates to This Policy
This Privacy Policy is published in preparation for the launch of our services. It will be reviewed and updated when we begin active sales. The most current version will always be available on this page.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
support@kotanora.com